So, you’ve got a process to document, a person retiring that needs a brain dump, or a need to create a troubleshooting guide, and you’re ready to dive into the world of recording NewForge Video Instructions and AI video narration. Before you hit (or speak if you are using smartglasses) that record button, let’s talk about how to make your videos not just good, but epic.

But wait- have you heard about our new Video Instructions feature? If not, let me fill you in! This handy tool lets you record work instructions, processes, or procedures using smartglasses, tablets, or even your mobile device. Once recorded, your video gets automatically uploaded and ingested by our AI. From there, you can ask the AI to generate detailed work instructions, create learning materials, or even answer troubleshooting questions based on your video.  

The best part? Your original video, transcription, timestamps, and any documentation generated are securely stored in your enterprise library.

Of course, the magic only works as well as the content you provide. That’s why we’ve put together these best practices to ensure your videos are as awesome and useful as they can be. And don’t worry, we won’t let you go it alone—consider us your trusty sidekick in this journey (but without the tights). 

4. Content Structure

• Give an overview of the process
• List required tools and materials
• List required PPE, safety precautions or concerns, LOTO requirements
• Explain each step in a logical order
• Highlight important safety precautions
• Mention common pitfalls or mistakes to avoid

5. Narration Best Practices

• Speak clearly and at a moderate pace
• Use simple, concise language
• Explain technical terms when first introduced
• Describe what you’re doing as you’re doing it
• Mention visual cues (e.g., “the red wire”, “the square button”)

6. Visual Best Practices

• Show close-ups of intricate parts or actions
• Demonstrate correct tool usage
• Use on-screen text for part names or measurements
• Ensure your hands don’t obstruct the view

7. Conclusion

• Summarize key points
• Mention any final testing or quality checks
• Provide resources for further information or support

8. Post Recording

• Review the video for clarity and completeness
• Edit if necessary, adding captions or annotations

Why This Information Is Important:

• Consistency: Following these guidelines ensures all videos maintain a standard format, making them easier to follow and use.
• Clarity: Providing your name and specific equipment details helps viewers quickly identify the relevant content.
• Comprehensiveness: Covering all steps thoroughly aids in accurate reproduction of the process.
• Safety: Highlighting precautions can prevent accidents or equipment damage.
• AI Integration: Clear, structured narrations improve transcription accuracy and make the content more useful for AI-based knowledge retrieval systems.
• Future-Proofing: Detailed explanations and visual cues help preserve knowledge that might otherwise be lost over time.

Remember: These narrations will be transcribed and used for AI prompting, so clarity, accuracy, and thoroughness are crucial for creating valuable training data.

And that’s it! Following these best practices isn’t just about looking and sounding like a pro—it’s about creating clear, accurate, and useful work instructions that stand the test of time.

If you hit a snag or just want to bounce ideas off someone, we’re here to help. Drop us a line, and let’s make sure your Video Instruction is one for the books!

The post Record Upload & Transform: How to Capture Perfect Videos For AI-Powered Work Instructions first appeared on NewForge Tech.

1. Artificial Intelligence (AI): Let’s start with the basics, AI is a broad term for mechanical systems that act like humans. AI’s learn from different techniques that we’ll discuss later in this article like Machine Learning and Deep Learning.  

Check out this article to learn more about AI and its use cases in manufacturing. 

2. Machine Learning (ML): According to IBM, “Machine learning (ML) is a branch of artificial intelligence (AI) and computer science that focuses on using data and algorithms to enable AI to imitate the way that humans learn, gradually improving its accuracy.” In simpler terms, it’s the process of feeding a computer a large amount of data that it uses to learn from with time.  

For example, a manufacturer may use ML in predictive maintenance. An ML algorithm could analyze data from sensors on manufacturing equipment to predict when the machine may go down.  

Check out our video to hear our co-founder’s take on AI vs ML. 

3. Deep Learning: Deep Learning is a more advanced type of machine learning that uses many layers of processing units to analyze and understand complex data. It’s inspired by how our brain works, with each layer of “neurons” learning to recognize different features. This is how technologies like facial recognition in social media apps and voice assistants work so well. 

4. Artificial Neural Networks : Neural Networks are the backbone of deep learning. They are a series of algorithms that try to recognize patterns, similar to the way a human brain does.  

A neural network consists of interconnected layers of nodes (or neurons) that process data. Think of it like a giant web of decision points that help a computer learn and make sense of data, such as recognizing handwriting. 

5. Natural Language Processing (NLP): NLP is a field of AI that helps computers understand, interpret, and respond to human language. It’s the technology behind things like chatbots, translation services, and voice-activated assistants.  

When you talk to your phone or type in a search query, NLP helps the computer understand what you mean and respond appropriately. 

OpenAI’s ChatGPT & NewForge’s ExpertAI both use NLP to allow users to use their natural word-choice to communicate with their AI’s.  

6. Computer Vision: Computer Vision is a type of AI that enables computers to interpret and understand visual information from the world, like images and videos. It’s like giving sight to machines.  

For example, it can be used for bin picking, palletizing and depalletizing, machine tending, defect detection, & much more.  

7. Supervised Learning: Supervised Learning is a machine learning technique where a computer is trained on a labeled dataset, meaning the data includes both the input and the correct output.  

For example, if you wanted to teach a computer to recognize cats in photos, you’d show it thousands of photos labeled as “cat” or “not cat” until it learns to identify them on its own. 

People are starting to use supervised learning for things like spam detection and predictive analytics. 

8. Unsupervised Learning: Unsupervised Learning is another machine learning technique where the computer is given data without labels and must find patterns and relationships on its own. It’s like exploring a new city without a map and discovering landmarks and shortcuts on your own.  

This method is used for things like organizing large sets of images by similarity or finding customer segments in marketing data. 

9. Reinforcement Learning: Reinforcement Learning is a type of machine learning where an agent learns to make decisions by taking actions and receiving rewards or penalties. It’s similar to training a pet with rewards for good behavior and penalties for bad behavior. 

This approach is used in robotics for teaching robots to perform tasks, in video games for developing intelligent opponents, and in self-driving cars for navigating roads safely. 

10. Training Data: Training Data is the dataset used to teach an AI model how to make decisions or predictions. It includes inputs and the correct outputs so the model can learn their relationship.  

For example, to train a model to recognize handwritten digits, you’d use a large collection of images of digits along with their correct labels. 

Understanding these fundamental AI terms is crucial for anyone looking to stay current in the rapidly evolving field of artificial intelligence. From the basics of AI and Machine Learning to the intricacies of Deep Learning and Natural Language Processing, each concept plays a significant role in shaping the technologies that are transforming industries today.  

  As AI continues to advance, keeping on top of of these key concepts will be essential for leveraging its full potential and staying ahead in a tech-driven world. 

The post Top 10 AI Terms You Need to Know first appeared on NewForge Tech.

Discover how Bühler, a global leader in Manufacturing Equipment Building, revolutionized their customer support experience and achieved significant cost savings by implementing BühlerVision, a white-labeled remote support solution powered by NewForge. This white paper explores the challenges faced by Bühler, the solution implemented, the key benefits realized, and the impact on customer satisfaction and profitability.

Introduction:

Bühler is renowned for its innovative technologies that power the global food and mobility industries, serving billions of people daily. However, traditional support methods led to downtime, high travel costs, and inefficiencies. In response, Bühler sought a solution to enhance customer experience, reduce their carbon footprint, and improve employee satisfaction.

Bühler Sought Improvement in:

• Minimizing downtime and delays due to technician travel
• Reducing high expenses linked with travel and maintenance
• Lowering their carbon footprint
• Enhancing employee satisfaction
• Improving customer support efficiency

Solution Implemented: BühlerVision Powered by NewForge

Bühler partnered with NewForge to implement BühlerVision, a whitelabeled remote support solution. This solution leverages smartglasses for real-time remote expert support, enabling engineers located anywhere to assist on-site technicians instantly.

Key Features of BühlerVision:

• Real-time Remote Support: Engineers provide instant assistance, troubleshooting, and guidance to on-site technicians.
• New Revenue Stream: Whitelabeled solution as BühlerVision, offering an additional service to customers and generating revenue.
• Global Service Coverage: Engineers in Minneapolis now service all of North America and other regions, expanding reach and service capabilities.

Results and Impact:

• Notable reduction in travel costs by 55%, resulting in significant savings.
• Customer satisfaction increased by 22%, attributed to faster issue resolution and improved support experience.
• Impressive 36% improvement in equipment uptime, leading to enhanced productivity and profitability.
• Creation of a new revenue stream through BühlerVision, providing a competitive advantage.

Conclusion:

Bühler’s adoption of BühlerVision powered by NewForge exemplifies innovation in manufacturing support. Through their partnership with NewForge, Bühler not only reduced costs and improved efficiency but also enhanced customer satisfaction and gained a competitive edge in the market.

About NewForge:

NewForge harnesses the power of Artificial Intelligence (AI) & Augmented Reality (AR) to solve the age-old problem of not having the right knowledge when you need it.

Our platform, NewForge Knowledge Place, seamlessly bridges the gap between equipment experts and people in need of their knowledge, facilitating swift and accurate knowledge transfer.

With intuitive tools, like remote expert collaboration and AI-driven automation, we capture manufacturing knowledge and transform it into simple steps.

The post Enhancing Manufacturing Efficiency with BühlerVision: A Remote Support Success Story first appeared on NewForge Tech.

B/S/H Home Appliance Group, a global leader in home appliances, faced challenges in training, work standardization, and quality enhancement. With traditional methods like job shadowing and minimal documentation, they found inefficiencies, errors, and a heavy reliance on tribal knowledge. Recognizing the need for a change, B/S/H implemented New Forge’s platform to transform their processes. This white paper explores how NewForge’s Platform has revolutionized B/S/H’s operations, leading to reduced training time, enhanced quality, increased productivity, and decreased rework. 

Use Case Summary: 

B/S/H Home Appliance Group leveraged NewForge’s technology to streamline training, standardize work procedures, enhance quality output, minimize rework, and boost overall productivity. This shift was vital in an industry where precision, efficiency, and quality are paramount. 

The previous process at B/S/H relied heavily on job shadowing, tribal knowledge, and minimal documentation. This resulted in: 

• Lengthy and complex manual operations 
• Minimal learning documentation or work instructions 
• High dependency on tribal knowledge 
• Challenges in maintaining consistency and quality across operations 

Introducing New Forge Platform: 

NewForge’s Platform brought a comprehensive solution to these challenges. The platform allowed B/S/H to: 

•  Document and execute standardized work instructions 
• Increase productivity through efficient workflows 
• Decrease errors and rework by implementing error-proofing and automated checks 
• Reduce dependency on tribal knowledge 
• Simplify work operations, leading to shorter cycle times 

Benchmarking with Industry Standards: 

The implementation of the NewForge Platform aligned B/S/H with industry benchmarks, including: 

• Robust training modules covering Quality (14Q), Safety, Onboarding, and Rotations 
• Detailed documentation and work instructions for every process 
• Error-proofing mechanisms and automated checks to maintain quality 
• Reduced work operation complexity, resulting in shorter cycle times 

Benefits Realized: 

B/S/H Home Appliance Group witnessed a range of benefits after adopting  NewForge’s Platform: 

•  Reduced Training Time: Employees could quickly onboard and understand processes. 
• Enhanced Quality First Pass Yield (FPY): Quality improved due to standardized procedures. 
• Reduced Rework: Errors decreased significantly, reducing wastage and time. 
• Increased Productivity and Efficiency: Workflows became streamlined, boosting overall output. 
• Increased Visualization of Task Timing: Employees could better plan and execute tasks. 

Conclusion: 

B/S/H Home Appliance Group recognizes NewForge’s Platform as a game-changer in their operations. By adopting this solution, they have not only improved efficiency and quality but also set a benchmark for the industry. Scaling this process to additional locations promises further enhancements in operations and efficiency, making B/S/H a leader in innovation and productivity. 

About NewForge: 

NewForge’s Platform harnesses the power of Artificial Intelligence (AI) and Augmented Reality (AR) to address the challenge of knowledge accessibility.  

NewForge Knowledge Place acts as a bridge between equipment experts and those in need of their knowledge. Through features like remote expert collaboration and AI-driven automation, it captures manufacturing knowledge and transforms it into simple, actionable steps.  

This intuitive approach ensures that the right knowledge is available when and where it’s needed, facilitating swift and accurate knowledge transfer across the organization. 

In Summary: 

B/S/H Home Appliance Group’s journey with NewForge’s Platform showcases a transformation from traditional, manual processes to a streamlined, efficient system. The benefits of reduced training time, enhanced quality, decreased rework, and increased productivity underscore the success of this implementation. As B/S/H continues to scale this approach, they are poised to lead the industry in operational excellence and innovation, setting a new standard for manufacturing processes. 

The post Revolutionizing Work Procedures with NewForge Knowledge Place: A Case Study with B/S/H Home Appliance Group  first appeared on NewForge Tech.

In manufacturing and equipment-run industries, one issue is always going to be reoccurring, machine downtime. It’s unavoidable and the longer machines are down, the more money is lost. A lack of time and expert technicians only makes the problem worse.

NewForge has been focused on helping companies address this problem for years now. Their new platform, Knowledge Place, is now using Artificial Intelligence (AI) to bring companies the vital knowledge they need to get machines running as soon as possible.

What is Artificial Intelligence (AI)?

If you haven’t heard about AI, the concept can be simplified into mechanical “systems that act like humans,” according to IBM.

Artificial Intelligence has been around for a fairly long time. Conceptually, there have always been stories about artificial beings or machines that recreate human intelligence. Think of HAL 9000 in Stanley Kubrik’s 2001: A Space Odyssey or even farther back, Mary Shelley’s Frankenstein.

However, the term was first introduced in 1956 by John McCarthy during the Dartmouth Workshop where the goal was to make machines capable of human intelligence. John McCarthy has since been coined the “Father of Artificial Intelligence”.

But it wasn’t until around January 2023 that AI surged in popularity, with OpenAI’s introduction of ChatGPT-3. ChatGPT is a language processing tool that chats with a user. Unlike other chatbots, ChatGPT can remember and refer to things previously discussed in the conversation, simulating human-like interactions.

Overnight, ChatGPT became a household name. People found that it could be used to not only answer questions but also assist with tasks like writing emails, code, and essays.

NewForge Prior to AI

Before the introduction of AI into their solution, NewForge’s focus was creating custom augmented reality (AR) solutions for manufacturing and logistics that increase efficiency for their clients.

Here’s a simplified example of how their previous solutions worked: On the plant floor, a technician would wear a pair of smart glasses (picture a tablet that sits next to your eye) and receive all the instructions on how to do their task right on the screen. All they have to do is say out loud, “Continue” and the glasses will take them to the next step in their process.

If something went wrong, the technician could also call for help using their smart glasses. Through the camera, someone could see what they’re doing almost like they’re standing over their shoulder.

This solution helps frontline workers get their work done faster and reduce downtime all while reducing error rates.

Even though NewForge’s AR solutions have a surplus of benefits, NewForge noticed that some companies struggled with creating the instructions that go on the smart glasses.

ExpertAI: Say Hello to Instant Work Instructions

“It’s a massive pain in the ass,” Javier Ortiz, CEO and Co-founder of NewForge, said. “Nobody wants to recreate work instructions.” 

“If you ask somebody that’s on the manufacturing floor… if you could have anything when it comes to work instructions, what would you want?”

People would tell you they want them to instantly POOF be created, Ortiz explained. “So that’s basically what we’re adding,” Ortiz said, referring to their new AI feature, ExpertAI. 

ExpertAI is a new feature for NewForge’s comprehensive knowledge-sharing platform, NewForge Knowledge Place.

The generative AI tool not only provides quick troubleshooting answers but also creates work instructions for manufacturers. It eliminates the need for someone to take hours out of their day to recreate their processes into AR work instructions.  

ExpertAI is one-way users can get instant help on Knowledge Place, but not the only way.  Knowledge Place also provides a repository of machinery experts that users can schedule an appointment with and get instant help right when they need it.

How does ExpertAI work?

In simple terms, ExpertAI works similarly to ChatGPT. Except all its knowledge is surrounding equipment maintenance. A user simply writes in a question or request and the system responds.

For example, you could ask ExpertAI to help you troubleshoot your CNC machine or prompt it to create inspection instructions you could follow on your phone or smart glasses.

People usually have two main questions about ExpertAI: Where does the information come from? How do you keep things accurate?

To answer both, ExpertAI gathers information and learns from its users. Through NewForge’s “Feed the AI” feature, professionals can insert manuals, pictures, or any other form of media that the AI can then use to learn from.

One extremely useful feature is that ExpertAI can also learn from support calls. We have customers with all these previously recorded live calls that have the answers in them that are just going to waste, Ortiz said. Recorded calls are simply transcribed into written words that the AI can pull information from.

Users always have the option to give ExpertAI feedback on the responses it gives them.

For example, if a user were to prompt it for a set of instructions for calibrating a machine and step 4 wasn’t right, the user can let ExpertAI know to adjust that step.

From then on, the system knows that it needs to improve in that area and works to solve the issue or alert staff to let them adjust.

Is AI Taking my Job?

The short answer, No.  

When looking at ExpertAI in the manufacturing, logistics, and equipment maintenance fields, it addresses gaps that desperately need to be filled. Not to take away work that’s going to be missed.  

In these industries, there are just not enough people with the time or skills to create instructions, organize manuals, or do any of the other tasks that are essentially just to give other people the knowledge they need.

In addition, enterprises that use Knowledge Place (and ExpertAI in particular) for customer success, have more time to help more customers. Instead of spending an hour on a call for a simple question, customers can get instant feedback from the AI, also increasing their satisfaction rates. 

When it comes to machine maintenance and repairs, sometimes, you just need to talk to another person. NewForge looks to use ExpertAI as its first line of defense against equipment downtime, not its only line of defense.

Knowledge Place also allows you to find experts in specific machinery and book an appointment to get help. These experts are then paid for their time and effort through the platform.

NewForge Knowledge Place is designed to be the knowledge tool that has all the help you need in one place.

What’s the Future of AI & ExpertAI?

The future of AI is dynamic with promises of changes in our society, economy, and technology. As it continues to find a place in our society, it’s important to find ways that it can be used to solve long-term issues and pain points.

NewForge has developed a way to implement AI in industries that are in desperate need of assistance.

As it currently stands, ExpertAI is in the development stage on Knowledge Place, but it should be ready for the public in early March according to Ortiz.

In the meantime, other features are ready to be used on the Beta of Knowledge Place. NewForge is currently seeking new users to join the forefront of the maintenance revolution.

To learn more about NewForge Knowledge Place or its ExpertAI feature check out the site or reach out to the NewForge team at [email protected] 

The post Artificial Intelligence: New Solution to an Old Problem first appeared on NewForge Tech.

By leveraging the latest technologies to connect with experienced technicians from around the globe, manufacturing companies are able to quickly and efficiently diagnose, troubleshoot, and repair their equipment with minimal disruption. Remote experts (‘experts’ are subject-matter specialists who have expertise on a specific piece(s) of equipment) offer an efficient solution for manufacturing companies looking to overcome labor shortages and quickly repair equipment remotely.

The labor shortage in the manufacturing industry

The manufacturing industry has long been a cornerstone of the global economy, creating countless jobs, and producing essential goods that we use on a daily basis. However, the industry is facing a major challenge: a shortage of skilled labor. This labor shortage has become especially severe in recent years, and it is estimated that the U.S. manufacturing sector will lose 3.5 million skilled workers to retirement in the next decade. If this continues, by 2030, there could be 2.1 manufacturing jobs available with no one to fill them leading to a potential cost of 1 trillion dollars.

The labor shortage in the manufacturing industry is a result of several factors, including the aging workforce and the lack of skilled workers. In addition, the negative perception associated with working in the manufacturing industry has made it difficult for manufacturers to attract and retain talent. As a result, the industry is struggling to find workers to fill the increasing number of job vacancies.

The challenges faced by manufacturers due to the labor shortage

The labor shortage is not just a problem for manufacturers; it has also created a ripple effect throughout the economy. Manufacturers are facing a significant challenge in meeting production demands, which is leading to delayed shipments, loss of revenue, and customer dissatisfaction. Moreover, the shortage of skilled workers is impeding the innovation and advancement of the industry, which may have long-term impacts on its growth and sustainability.

According to a survey through the National Association of Manufacturers, the #1 business challenge facing 75% of manufacturing leaders in the U.S. is attracting and retaining quality workers. At the beginning of the pandemic, the U.S. lost 1.4 million manufacturing jobs, and while two-thirds of those came back, it still left a hole in the manufacturing workforce.

Manufacturers should consider using remote experts for equipment repair

Manufacturing has been greatly affected by the labor shortage, which can cause equipment downtime and production delays. However, with technology advancements, manufacturers now have access to remote experts, who can help address these issues.

Who are remote experts?

Remote experts are subject-matter experts who specialize in the maintenance and repair of machinery. They connect virtually with an employee of a business and provide valuable support services such as troubleshooting, repair consultations, assistance with diagnostics, parts replacement, and programming. Remote experts not only offer a cost-effective solution to equipment maintenance but also help reduce downtime due to their quick response times.

What is remote expert technology & how is it better than a phone or video call?

Remote expert technology is specialized software that enables a manufacturer’s staff or equipment technician to connect with an off-site expert to repair equipment.

One vehicle for this technology is smartglasses. The technician wears the smartglasses and the expert, who is working from a remote location, is logged into the software’s dashboard and can see everything the technician sees via the camera. The technician can work hands free and move around the equipment and the facility, while the expert guides them through the repairs. It’s as if the expert was standing right there with the technician. This approach decreases the need to travel in-person, fixing the problem in days, not weeks.

Many smartglasses companies and software providers have seen the practical use for the smartglasses in the industry and have adapted their hardware and software for the environment. With improved safety measures and sturdy yet light designs, technicians don’t have to worry about smartglasses inhibiting their safety or getting damaged while in use. And while most remote calling softwares work on smartglasses like Microsoft Teams and Zoom, they weren’t created with industry in mind. Many remote expert softwares enable the expert to share annotations of what they see to the technician on the other end, highlighting, for example, a missing bolt a technician may be overlooking. In addition, experts have the ability to share schematics, manuals, and PDFs all in someone’s line of sight as they work. This combination of highly customized software and hardware for the industry creates a direct and easy way of communicating that effectively saves time, money, and resources. 

Assisted reality and remote experts can help manufacturers address the labor shortage

Remote experts can help manufacturers address the labor shortage by providing efficient and accurate repair services. This technology eliminates the need for on-site field service technicians, which allows manufacturers to access a larger pool of expertise at a lower cost than hiring full-time staff. Remote experts are also available 24/7, making them more reliable than traditional technicians who may be limited to business hours. 

How equipment repair issues can be resolved remotely

Equipment repair issues can range from simple issues, such as replacing a part, to more complex problems, such as diagnosing a mechanical malfunction. Remote experts can help address these issues by providing real-time visual support and step-by-step instructions, which allows manufacturers to reduce the costs of travel for specialists to address the problem on-site with real-time support. For instance, a manufacturer in the packaging industry might encounter a problem with their shrink wrapping equipment in one of their facilities, and a remote expert in another state, or even another country, could help diagnose and fix the issue by virtually looking over the technician’s shoulder. 

Other ways manufacturers can benefit from using remote help include using remote experts to improve their quality control measures. Additionally, remote experts can help their peers on the manufacturing floor with troubleshooting technical issues and identifying areas of improvement within the manufacturing process.

Case study 

Bühler, a global supply chain company, utilized our Assisted Reality platform and saw a 35% improvement in efficiency, saving them $30k a day. They also experienced a 55% reduction in travel expenses and a 22% uptick in customer support satisfaction.

Cutting down costs with remote experts

Manufacturing companies often depend on efficient and effective machinery to keep production running smoothly. But when equipment malfunctions, these companies are left with a difficult choice: spend time and money bringing in an expert technician for repairs, or attempt DIY repairs that may not be successful. Fortunately, there is now a third option, using remote experts for equipment repair.

How remote experts can help manufacturers avoid costly downtime

First and foremost, remote experts can help manufacturers avoid costly production downtime. When equipment fails, it can result in a significant loss of production, which ultimately leads to a decline in revenue. A remote expert can identify the problem quickly and provide real-time guidance to get the equipment running again, minimizing downtime and the associated costs.

Additionally, remote experts offer up their expertise to younger and less experienced technicians, enabling them to learn from more experienced professionals.

More cost benefits of using remote experts

Remote experts allow you to save costs on travel expenses. In traditional repair methods, when a machine breaks down, manufacturers either have to wait for a technician to arrive at their plant or, depending on the equipment, send the machine to a repair facility. With remote expert solutions, manufacturing companies can contact experts virtually via the NewForge Knowledge Place platform while using assisted reality to receive real-time guidance to repair the issue without anyone needing to travel. Therefore, manufacturers can save costs in travel expenses such as transportation and accommodation. It’s a win-win situation where both the manufacturer and expert save time and expenses.

Furthermore, remote experts provide better cost predictability. Traditional repair methods are costly due to unpredictable expenses, such as delays in travel, out-of-hours work fees, and unexpected maintenance expenses. With remote expert solutions, manufacturers can expect fixed costs with no hidden fees other than subscription or service fees. As a result, the manufacturer can plan their budget efficiently and allocate funds to other essential areas of their business.

Remote expert services versus traditional repair methods

In terms of cost comparison, remote expert solutions are more cost effective than traditional repair methods. Manufacturers only have to pay for remote expert technicians when they need them, making it more affordable in the long run.

The future of remote expert technology in manufacturing

The potential of remote expert technology to revolutionize the manufacturing industry is truly an exciting prospect. Augmented reality (AR) technology is predicted to become more commonplace among manufacturing companies. It allows experts to “see” and diagnose problems with machines in a virtual environment, providing them with additional insight into the issue.

From increased efficiency and productivity to cost savings and improved customer experiences, remote expert technology in manufacturing is certainly something to keep an eye on. Stay tuned for additional Knowledge Place features that will greatly enhance the future of work! 

The post The New Face of Equipment Repair: Remote Expert Help first appeared on NewForge Tech.

Overview of AR’s prevalence in the manufacturing and logistics space

Augmented Reality technology is helping the manufacturing and logistics industries. It is used in warehousing, inventory management, assembly & maintenance, quality control & inspection, as well as employee training & onboarding. AR technology can provide real-time guidance and visual aids to workers, helps reduce errors or accidents, enables more informed decisions, and facilitates better quality control. It also helps reduce training time and costs, improves the learning experience of new hires, and provides insights into workers’ performance. AR can help to improve operational efficiency, accuracy, safety, and customer satisfaction.

Unlocking the benefits of AR in the manufacturing and logistics space

Innovation is a vital aspect of every industry, including logistics and manufacturing. The use of augmented reality (AR) is gaining traction in the manufacturing and logistics industries. With its ability to provide real-time data, AR can increase efficiency, reduce costs, and improve safety in these sectors. By understanding and embracing the potential of AR technology, companies in manufacturing and logistics can unlock a new level of productivity, accuracy, and safety for their operations. Here are four benefits it can offer.

Increased efficiency 

One of the most significant impacts of AR is its capability of enhancing operational efficiency. By using AR in manufacturing or logistics, companies can streamline their operations, identify errors quickly, and take proactive measures to address them. For example, the use of AR enables employees to access real-time information on specified tasks alongside their instructions. This, in turn, helps them complete tasks quickly, improve decision-making, and reduce any delay. For example, the use of AR in logistics can take an employee through their entire picking process, giving them real-time feedback as they go through their processes.

Reduction of human error

One of the common problems that manufacturing and logistics companies face is human error. For instance, an employee could load the wrong package onto a delivery truck, resulting in delays and lost productivity. AR can help reduce these incidents by providing instant real-time information and instruction to employees. For instance, wearable AR devices such as an AR headset can display step-by-step work instructions taking an employee through all the steps in a manufacturing or logistics process. Additionally, AR helps reduce the time employees spend manually updating and managing documents, freeing up their time to do more meaningful tasks that positively impact the business.

Increased safety

Safety is a major concern in manufacturing and logistics. AR can enable workers to access real-time information on potential hazards in the workplace. For instance, a worker wearing an AR headset can receive proactive warnings alerting them about hazardous equipment, machines, or dangerous exposure areas. AR can also help remotely guide employees through complex procedures, reducing the need for human intervention and reducing the risk of injury.

Improved visualization

AR along with virtual reality allows employees to see virtual products in real-time and can help employees visualize the assembly process before production begins. Engineers or designers can visualize the final product and identify any design flaws or issues early. This also enables engineering teams to collaborate remotely in real-time, increasing collaboration and reducing the time to market.

How augmented reality is revolutionizing manufacturing and logistics space 

One of the most impactful technological advancements that have been changing the way manufacturing and logistics industries function is Augmented Reality (AR). AR is an interactive experience that enhances the real world by overlaying digital information onto it. Here is a look at a few ways augmented reality is used with manufacturing and logistics.

Warehouse operations

Employees in warehouses can wear AR smartglasses as a way to streamline their processes and operations. By wearing smartglasses, employees get step-by-step instructions in their line of sight guiding them through their process while doing it. In warehouses, these are typically combined with scanners and QR codes to avoid any errors. For example, a pair of smartglasses will let a worker know to go to aisle 1A and ask the user to scan the QR code of that aisle to confirm they’re at the right place. Similar functions like countbacks help warehouse employees reduce their pick-up time and increase the accuracy of the picking process. AR technology allows for warehouses to streamline their process and increase overall productivity.

Product Design

AR is also changing product design in the manufacturing industry. With the use of AR, designers can visualize new products in the real world in real-time, reducing the time needed for physical prototyping. AR also gives designers the ability to test and refine products by receiving real-time feedback on the performance of the product during the design process. Designers can also review assembly processes, identify bottlenecks in the production line, and visualize end-user actions, enabling them to optimize product design for mass production.

Inventory Management

Managing inventory is a significant challenge in the manufacturing and logistics space. However, with AR, inventory management has become more streamlined and accurate. By using AR-powered systems, such as smart shelves, warehouse management along with warehouse employees can keep track of products in real-time without any human intervention. AR-powered smart shelves use sensors and cameras to monitor products as they move on and off the shelves. This helps keep track of inventory in real-time and also helps employees maintain stock levels. In addition, AR systems can send the details of goods that are running low or in stock directly to the logistics department, which allows for quicker and more accurate restocking.

How NewForge helps address AR technology challenges in the manufacturing and logistics space 

As AR technologies keep on evolving, businesses and industries need to keep up with these advancements to remain competitive. Augmented Reality (AR) technology revolutionizes the manufacturing and logistics space, by improving efficiency and accuracy. However, the adoption of AR technology hasn’t been a smooth ride for most businesses. NewForge has helped businesses address many of the obstacles.

Securing sensitive data 

AR technology is usually connected to the internet, which opens up the business to a myriad of cyber threats. Businesses in the manufacturing and logistics space deal with sensitive data, such as customer data, business strategies, and manufacturing processes. Therefore, there is a risk of hackers gaining access to this data when using AR technology. Thus, businesses need to put in place robust cybersecurity measures to protect their data from cyber threats. AR specialists, NewForge, takes security seriously and employs various measures to ensure the platform is secure for its users. These measures include data encryption, access controls, and regular security audits. Additionally, NewForge complies with industry standards for security and privacy, such as ISO 27001 and GDPR.

Difficulty integrating AR with existing systems

Integrating AR technology with existing systems can be a considerable task for businesses. Existing systems were designed and developed using the traditional system, making the integration of AR technology challenging. However, NewForge prides itself on being a system integrator for its enterprise clients, eliminating the headache that typically comes with integrating new systems. From consulting and planning to hands-on training and deployment, NewForge takes care of everything. 

Lack of skilled personnel 

There is a shortage of skilled personnel equipped with the technical know-how to handle and maintain AR technology. The manufacturing and logistics industries are relatively complex, and the technology changes daily, which calls for a highly skilled workforce. As a result, businesses need to invest in training their employees to handle AR technology or risk not getting the full benefits of the technology.

For enterprise clients, NewForge provides an end-to-end solution to proactively and successfully resolve skills-gap challenges. The process includes planning and consultation, change management, deployment and training, and customer success strategy.

Unfamiliarity and resistance to change

Lastly, businesses are reluctant to adopt new technologies or ways of doing things, mainly because of unfamiliarity and a perceived disruption of operations.

As with any new technology, it can take some time for employees to become comfortable using AR. Therefore, businesses should provide ongoing education and training to support employees as they get accustomed to working with the new technology.

Additionally, having the right devices and programs that support AR will help ensure a smooth transition.

Augmented Reality is a powerful tool for transforming the manufacturing and logistics industries. Its ability to quickly parse data from real-world environments and interact with users in an immersive way makes it well-suited for roles such as quality assurance, assembly, and job task analysis. Moreover, its great potential lies in its ability to create intuitive user interfaces which allow for faster data acquisition and improved decision-making. As the technology continues to develop, it is important that further research be conducted into the efficiency gains AR can bring to manufacturing and logistics operations.

The post AR: How Its Expediting Growth in the Manufacturing & Logistics Space first appeared on NewForge Tech.

How AR helps the packaging industry 

In today’s fast-paced world, businesses need a competitive advantage and to continually evolve to keep up with the competition. The packaging industry, in particular, has seen significant changes over the years, with the advent of new technologies like Augmented Reality (AR). AR helps the packaging industry in many ways, making its operations more efficient and cost-effective.

The augmented reality product packaging process can be optimized to ensure that the packaging is done efficiently, reducing waste and speeding up production.

Increased efficiency in the manufacturing process

Efficiency is key to staying ahead in any industry. This is especially true in manufacturing, where every moment of productivity directly impacts the bottom line. Let’s talk about how efficiency in manufacturing can be further improved with AR.

Reduced downtime

The utilization of AR technology in the manufacturing industry leads to reduced downtime, which translates to increased productivity and profitability. With AR capabilities, employees can access real-time data on machines, processes, and products, providing immediate insights and repairs when necessary. The ability to troubleshoot problems quickly and efficiently through AR tech support means less time lost to downtime and more time dedicated to manufacturing. AR also allows for the creation and use of digital work instructions, helping employees stay on task and efficient, increasing their productivity. 

Increased accuracy

Inaccuracies in manufacturing can cause product defects and recalls, resulting in reputational damage and financial loss. AR technology enhances the accuracy of the manufacturing process in the product packaging industry through visual overlays and step-by-step instructions on assembly, ensuring products are made to exact specifications. The use of AR technology in the manufacturing of complex products and equipment drastically decreases the likelihood of human error, leading to improved quality and safety standards.

Improved training and performance 

The use of AR technology helps employees gain a deeper understanding of the manufacturing process and the equipment they operate. With the use of AR wearables like smartglasses, employees receive  instructions while being hands-free to do the task at hand, allowing them to better understand and retain information. As a result, this leads to fewer errors, improved safety, and increased productivity.

Improved visualization of packaging solutions 

With the help of modern technology, companies are now able to offer a more comprehensive product presentation and a personalized augmented reality experience to their customers. The potential of AR technology and even virtual reality to provide better visualization of packaging solutions can help customers and increase sales. Here are 3 ways in which AR technology can be used to enhance the customer experience.

Eliminating physical prototypes

Packaging design begins with prototypes, which can be time-consuming and require considerable resources to produce. With AR technology, designers can make changes to the package without the need for physical prototypes, which cuts down on development time and costs. Designers can create detailed 3D images of their AR packaging solutions that customers can rotate and zoom in on, and even test out in a real-world situation. 

Convenience

Consumers are more likely to buy products that are easily available, and AR technology bridges the gap between physical stores and online shopping. Companies can integrate AR technology into their mobile applications, allowing customers to visualize products accurately, even when shopping from home. 

Enhanced quality control

No matter the industry you’re in, quality control is essential to ensuring the success of your business. As technology continues to advance, the packaging industry is starting to leverage the power of augmented reality (AR) to take its quality control processes to the next level. Here are 3 ways AR can help you maintain high-quality standards for your packaging.

Reducing errors

One of the most significant benefits of AR is the ability to reduce errors in the quality control process. Many companies use AR technology to produce 3D visualizations of their product, allowing them to analyze it from every angle and identify any defects or issues before it reaches the customer. By catching potential errors early on, they can save their business from unnecessary expenses and maintain the quality of their products.

Companies can also reduce their error rates through assisted reality work instructions. By giving employees guided step-by-step instructions in their line of sight via smartglasses, the chance of human error is greatly reduced. These customized instructions can also integrate quality control steps like countbacks and submitting a photo that guarantee that no mistakes are being made.

Improved training

Another way AR  enhances quality control is through improved training. AR technology provides a unique learn-by-doing approach, making it easier for employees to learn and retain new information like how to operate new equipment or assemble products correctly. This results in fewer errors and improved overall quality, helping you maintain a high level of customer satisfaction.

Cost reduction

Finally, AR also helps businesses save money in the long run. By reducing downtime, identifying errors early on, and providing efficient solutions, businesses can save on expenses related to repairs, maintenance, and even staffing. This results in a significant reduction in operating costs, boosting the overall profitability of your business.

Expedited troubleshooting

Traditional technical support can be time-consuming, expensive, and often frustrating for both support agents and customers. That’s where AR technical support comes in. Here are 3 benefits of expedited troubleshooting.

AR enhances accuracy and speed in troubleshooting

AR tech support eliminates the need for lengthy explanations and diagnoses by allowing support agents to get a clear view of the problem in real-time. AR tech support softwares, like NewForge Knowledge Place have been developed with the industry in mind. Knowledge Place provides a platform for technicians to share knowledge, search for experts on a specific piece of equipment using AR, and work with Expert AI to create work instructions.

Remote experts can clearly indicate what the problem is with specialized features like adding arrows or circles or sharing schematics all in someone’s line of sight. The technician on the other end of the call gets accurate and clear answers to their troubleshooting questions. 

AR minimizes the need for specialized knowledge on site

Often, technical problems require specialized knowledge to identify the root cause and find the right solution. However, with AR, maintenance technicians  can receive assistance from remote experts to diagnose and solve complex issues that may require specialized knowledge. The AR technology allows technicians  to virtually connect with remote experts who can guide them through the troubleshooting process, minimizing the need for additional support staff and training.

AR reduces downtime

Tech support can help reduce downtime by providing quick and efficient AR solutions to technical problems. Receiving technical support using AR is done by sending a link to an expert or having available experts to search though to make an appointment. The technician can then receive over-the-shoulder assistance by the expert who can augment the technician’s line of view with annotations, circle or draw arrows to the problem, share schematics and walk the technician trough the problem. 

By leveraging AR technology, businesses can detect and resolve issues quickly, resulting in minimal disruption to their operations. In addition, AR technology can help businesses provide better customer service by offering a more interactive and engaging experience, helping to improve customer satisfaction.

Improved collaboration

The packaging industry has greatly evolved over the years, from traditional paper and carton packaging to high-end packages with advanced designs. The increasing demand for custom packaging has made collaboration even more important in the packaging industry. Yet, with improvements in technology, packaging companies have found ways to streamline their operations and improve collaboration. Let’s look at 4 ways improved collaboration helps the packaging industry.

Improved communication

Communication is the underlying foundation of collaboration, and the packaging industry is no exception. However, traditional communication methods often fall short in terms of conveying complex packaging designs. With AR, team members can easily share packaging designs, highlight specific parts, and make changes in real time, without being physically present in the same location. This level of communication not only saves time but also streamlines the packaging process, thus improving collaboration among team members.

Enhanced visualization

AR technology allows team members to view packaging designs in 3D and in real-time. Traditional 2D diagrams can be difficult to understand, especially for non-technical team members. With AR technology, all team members, irrespective of their technical expertise, can visualize packaging designs clearly and easily. This makes it easier for team members to collaborate effectively, come up with new ideas and input, and make necessary changes on the go.

Improved efficiency

AR technology can improve efficiency by enabling team members to collaborate closely and quickly. With traditional methods, team members often had to set aside hours to discuss, revise, and make changes to packaging designs. AR technology eliminates the need for time-consuming meetings and long email chains, allowing team members to collaborate remotely and seamlessly.

AR provides an array of beneficial services to the packaging industry that can go a long way in improving operational efficiency and increasing customer satisfaction. Utilizing these technologies for troubleshooting and guidance purposes, as well as providing product information and helping boost sales, can help companies stay ahead of the competition. From improving collaboration and communication to enhancing visualization and efficiency, AR is changing the way businesses operate in the packaging industry.

The post 5 Ways AR Enhances the Packaging Industry first appeared on NewForge Tech.

AR software is a powerful tool for industries looking to fight back against the ever-growing lack of resources. And while it can be used on almost any smart device, smart glasses are the number one choice for any hands-on industry.  

How are smart glasses changing the game?  

You’re Hands-Free!  

While we love smartphones and tablets for being an easy and convenient way to get information, they’re always going to be hands-on.   

Smart glasses introduce an even simpler way of receiving information.   

They allow for a screen to sit in your line of view. That combined with voice-activated software means that you’re getting all the benefits of a tablet or phone without ever having to shift your focus.   

Instead of stopping what you’re doing to fumble with your phone, you’re hands-free to complete the task at hand.   

But what does hands-free mean to me?  

Being hands-free brings its own set of benefits, which can be simplified into the 3 S’s:  

Safety  

When wearing smart glasses correctly, the view screen is used like a rear-view mirror. Users keep their heads up focusing on the task at hand. Only glancing at their view screen to gather the information they need. This keeps a user more aware of their surroundings than other ways of getting information.  

Many smart glasses are also designed with the frontline environment in mind. Most devices are built ruggedized and allow users to wear personal protective equipment (PPE) with them.  

Simplicity   

Smart glasses make things easy and simple for the end user. Instead of fumbling with a printed set of instructions, now their instructions are in their line of view. And vocal commands are used to easily continue through the steps.

A common misconception about new technology is that it’s difficult for new users. 

However, the vocal commands of smart glasses prove to be very intuitive. We find that most people get used to wearing a device within an hour or less. 

Speed 

Enhanced speed is another benefit of using smart glasses. Getting direct instructions in your line of view takes away the guesswork of “What do I do next?” Meaning time is spent more productively.   

For example, one of our customers brought their task completion time down by 41% after introducing smart glasses.  

Not only is the speed of getting tasks done enhanced but so is the speed of training. Normally, training new employees can take weeks. But with the intuitive learn-by-doing approach smart glasses provides, that time gets cut down exponentially.   

Bridging the skills gap!

We all know that resources are dwindling. There’s less time, people, and skills in the world right now. Skilled laborers are retiring at an alarming rate and their years of expert knowledge are going with them.   

How can we bridge the skills gap between the person with years of industry knowledge that’s leaving the workplace and the person just starting out?  

The answer is smart glasses. Smart glasses allow for the easy transfer of knowledge in an effective way.   

When an expert wears a pair, their processes can be recorded and documented, and then used to create instructions that others can follow.   

Instead of getting an expert to sit down and write out their processes, they can take pictures, videos, or notes while doing their task. You no longer have to rely on someone’s memory or handwritten notes when creating instructions.   

Smart glasses mean more effective training.  

Another issue has arisen from the lack of industry resources: training. Many people are left asking: how can you effectively and quickly train with such a high turnover rate?   

The solution is, once again, smart glasses. Smart glasses allow your trainers to spend less time devoted to training and give your workforce being trained a more interactive and inclusive learning experience.   

Smart glasses uniquely allow for a guided learn-by-doing approach. The hands-free nature means that people can do a task while, at the same time, being taken through step-by-step instructions.   

Instead of helping one person at a time, trainers can remotely monitor all the people they’re training at the same time. Then give extra help where it’s needed. Trainers can use their time more effectively.

What also makes training with smart glasses unique is the digital nature of the instructions. Digital workflows are more interactive and inclusive than other training options.   

Voice control and interactive workflow elements, like checklists, keep users engaged in their tasks. Thanks to their digital nature, workflows can also be quickly changed and customized. For example, if your workforce mostly speaks Spanish, a digital workflow can easily be translated to accommodate your needs.   

Introducing a whole new world of maintenance   

Maintenance has become a struggle for many industries. There are fewer people with expert knowledge to help when things go wrong.   

Not only that, but maintenance is a hassle. Having to get vendors to travel to you, waiting on parts, or being put on a waitlist all means wasted time and lost money.   

But smart glasses allow for a new approach to maintenance. They let expert help be there without physically being there.   

For example, if you have a robot arm go down mid-shift, a worker can put on a pair of smart glasses and use them to call your vendor in a different country. The vendor can see what the worker sees through the camera and give remote help right away.  

No more waiting around or paying extreme fees to get someone to travel to you.   

Traditional video calls on smartphones and tablets can have a similar effect; however, they aren’t specialized to the industry like many smart glasses and their software are.   

Many times, when getting help over a video call, you have to set down whatever device you’re taking the call on to fix the issue. The other person on the line can no longer see what you’re doing thus defeating the whole point of having a video call.  

But when you’re hands-free taking the call, that never happens. The person on the other line can watch what you’re doing the entire time.   

However, getting help over a traditional video call can still be hard. You get a lot of “Wait, what?”, “It’s too dark”, and “Where?”   

Specialized software, designed for smart glasses with the frontline in mind, has taken away all those typical issues you get.   

Our software, NewForge Knowledge Place, gives you valuable tools for calls. Like the ability to remotely turn on the flashlight of the device, give a hazard warning, and take screenshots of what the camera sees. Frontline lets you make annotations on the screen, so the other party sees what’s most important. With software like this, you can also pull up schematics, manuals, and PDFs. Making, “What are you talking about?” A question of the past.  

Smart glasses and their specialized software provide clarity to maintenance in ways other video calls just can’t. Experts can provide direct help at any time from anywhere, saving you time and money.   

Why Smart glasses?  

So, when we get asked, “Why smart glasses?” We could give you an exhaustive list of the benefits they’re bringing to the table. But the short answer is they bring clarity, speed, and directness to industries in dire need of it, helping to solve an ever-growing lack of time, people, and skills. (And save you money, on top of that.)

The post Smart Glasses: The Solution You’ve Been Looking For first appeared on NewForge Tech.

What is the Skills Gap?

A skills gap occurs when there is a mismatch between what employers need in terms of skills and what job seekers bring to the table. For instance, many employers need workers who are proficient in technology but struggle to find such individuals. This mismatch can be attributed to many factors, including rapidly evolving industry demands, changing job requirements, and the retirement of experienced workers. The most significant consequence of this gap is difficulty in filling job vacancies, which can be detrimental to the economy.

Bridging the Skills Gap: Understanding the Factors That Cause It

The manufacturing skills gap is a growing concern and it is important to understand the factors that contribute to it. Here are the top three causes of the skills gap.

Worker Retirement

One of the leading causes of the manufacturing industry skills gap is the retirement of skilled workers. Many baby boomers who have been working in the manufacturing industry for decades are now retiring, and they take with them years of valuable knowledge and experience. These retirements leave a void in the existing workforce as younger generations are not filling those positions at the same rate.

In order to combat this issue, employers can develop apprentice programs that give younger workers the opportunity to learn from experienced workers and gain the necessary skills for the job.

Challenges With Traditional Training Methods

Another contributing factor to the skills gap is the inadequacy of traditional training methods. Today, workers cannot afford to take extended periods of time off of work to be trained. The traditional “classroom-style” training is no longer practical or effective. Employers need to develop new and innovative on-the-job training methods that can be easily incorporated into the manufacturing workforce. This can be achieved through online learning platforms, mobile apps, and interactive training modules.

Perceptions Related to the Manufacturing Industry

Lastly, many people inaccurately associate manufacturing jobs with low-paying and unskilled work. However, the reality is that today’s manufacturing jobs are high-tech, require a great deal of skill and knowledge, and pay well. It is crucial to change these perceptions and make more people aware of the benefits of working in the manufacturing industry. Employers can do this by offering tours of their facilities, participating in career fairs and events, and offering internships and apprenticeship programs.

Exploring the Top 4 Ways Companies are Using AI and AR to Address Operational Needs and the Skills Gap

The use of cutting-edge technology, such as AI and AR, is transforming the way businesses operate across different sectors. Companies are leveraging these tools to drive efficiency, enhance productivity, and offer an enhanced customer experience. Here are top 4 ways in which companies are using AI and AR to revolutionize their operations.

Assembly

The adoption of AI and AR technology is streamlining the assembly processes in manufacturing facilities. The use of smart glasses and head-mounted displays has made it possible for workers to receive instructions on the assembly line, allowing them to complete tasks with precision and speed. This technology is also reducing the instances of errors, which can often lead to costly delays and even damage to the product. Moreover, the use of AI algorithms is enabling companies to optimize assembly line production, creating a more efficient and effective process.

Inspection

Companies are using AI and AR technology to improve inspection processes, particularly those in manufacturing facilities and construction sites. The use of portable devices, such as tablets and smartphones, equipped with AI-enabled applications, can help workers perform inspections with a higher level of accuracy. These applications are capable of identifying defects, measuring tolerances, and conducting quality checks.

Furthermore, the use of AR technology supports visualization, allowing inspectors to overlay digital instructions and reference materials directly on-site and simplify complicated inspection processes. This removes ambiguity and problems with communication, reduces errors, and speeds up the inspection process.

Remote Support

AI and AR are empowering companies to offer fast and efficient support, even in remote areas. By using AR-enabled mobile devices and head-mounted displays, companies are able to offer remote assistance to workers in the field, enabling them to have digital overlays and real-time visual assistance. This technology makes it possible for field workers to receive expert assistance, irrespective of their location, reducing downtime for the product or workflow systems. For example, Verizon uses smart glasses to increase accuracy and decrease time on site.

Finally, Industries like utilities, oil and gas, and renewable energy are significantly enhancing fieldwork support and experience by leveraging this technology.

Training

AI and AR have revolutionized the way companies conduct staff training sessions across industries. The use of AR-enabled applications provides existing employees with immersive training experiences, enabling them to acquire skills with more efficiency and precision. The technology provides a platform for employees to interact with virtual objects and simulate real-life scenarios. The incorporation of AI algorithms into the training process generates a highly adaptive system that can cater to the individual learning pace. The use of such technologies is also capable of reducing the overall training time, ultimately driving cost savings for the company.

How NewForge helps the manufacturing industry

NewForge Knowledge Place is a revolutionary new online marketplace that bridges the gap between industries in need of specialized knowledge and experts with that knowledge using the power of AR, AI, and smart glasses.

How does it work?

End users simply create an account and search through a digital database of experts in their field. They can then schedule a call with an expert for remote help anywhere in the world, in real-time. 

Using the unique AR software for calls, experts can not only see the issue but give clear and concise remote help.

NewForge Knowledge Place also provides Expert AI, a powerful generative AI tool that allows users to get quick troubleshooting answers and easily generate work instructions. NewForge Knowledge Place brings industries the expertise they need when they need it, reducing their downtime, and increasing their ROI.

What sets NewForge Knowledge Place apart from other solutions?

NewForge Knowledge Place is set apart from other maintenance solutions by its unique AR approach. Remote assistance using AR allows an expert to provide help without physically being there. 

Many industries turn to video calls on smartphones and tablets for remote assistance; however, their software and hardware aren’t specialized to the industry like smart glasses and NewForge Knowledge Place’s unique software. 

Smart glasses allow users to take calls hands-free, meaning the person on the other line can see what you’re doing the entire time. The camera sits in line with a user’s eyes, giving the call a virtual over-the-shoulder experience. No more setting down a phone during a call or having a camera point in the wrong direction. 

On top of that, NewForge Knowledge Place’s specialized software makes getting help clear and direct.

Bühler Case Study

The Bühler Group, a global supply chain company, successfully implemented the use of AI and Augmented Reality technology to address their skills gap. The results showed that they experienced many benefits such as an increase in efficiency by 35%, savings of up to $30k per day, a reduction in travel expenses by 55%, and customer satisfaction levels increased by 22%. This implementation has allowed Bühler to utilize the potential of AI and AR technology to bridge their skills gap, benefitting the company as a whole.

By leveraging AI and AR, manufacturers can provide more effective training and development opportunities for current and future employees while minimizing disruption to operations. Ultimately, this could result in improved product quality, better customer experiences, and increased productivity. With the right implementation strategies, AI and AR can be powerful weapons in closing the skills gap and helping manufacturing companies move into the future.

Do you want to learn more about the benefits of AI and AR in the manufacturing industry? Contact one of our specialists today!

The post How Manufacturing Companies Are Using AI And Augmented Reality to Address the Skills Gap first appeared on NewForge Tech.