In manufacturing and equipment-run industries, one issue is always going to be reoccurring, machine downtime. It’s unavoidable and the longer machines are down, the more money is lost. A lack of time and expert technicians only makes the problem worse.

NewForge has been focused on helping companies address this problem for years now. Their new platform, Knowledge Place, is now using Artificial Intelligence (AI) to bring companies the vital knowledge they need to get machines running as soon as possible.

What is Artificial Intelligence (AI)?

If you haven’t heard about AI, the concept can be simplified into mechanical “systems that act like humans,” according to IBM.

Artificial Intelligence has been around for a fairly long time. Conceptually, there have always been stories about artificial beings or machines that recreate human intelligence. Think of HAL 9000 in Stanley Kubrik’s 2001: A Space Odyssey or even farther back, Mary Shelley’s Frankenstein.

However, the term was first introduced in 1956 by John McCarthy during the Dartmouth Workshop where the goal was to make machines capable of human intelligence. John McCarthy has since been coined the “Father of Artificial Intelligence”.

But it wasn’t until around January 2023 that AI surged in popularity, with OpenAI’s introduction of ChatGPT-3. ChatGPT is a language processing tool that chats with a user. Unlike other chatbots, ChatGPT can remember and refer to things previously discussed in the conversation, simulating human-like interactions.

Overnight, ChatGPT became a household name. People found that it could be used to not only answer questions but also assist with tasks like writing emails, code, and essays.

NewForge Prior to AI

Before the introduction of AI into their solution, NewForge’s focus was creating custom augmented reality (AR) solutions for manufacturing and logistics that increase efficiency for their clients.

Here’s a simplified example of how their previous solutions worked: On the plant floor, a technician would wear a pair of smart glasses (picture a tablet that sits next to your eye) and receive all the instructions on how to do their task right on the screen. All they have to do is say out loud, “Continue” and the glasses will take them to the next step in their process.

If something went wrong, the technician could also call for help using their smart glasses. Through the camera, someone could see what they’re doing almost like they’re standing over their shoulder.

This solution helps frontline workers get their work done faster and reduce downtime all while reducing error rates.

Even though NewForge’s AR solutions have a surplus of benefits, NewForge noticed that some companies struggled with creating the instructions that go on the smart glasses.

ExpertAI: Say Hello to Instant Work Instructions

“It’s a massive pain in the ass,” Javier Ortiz, CEO and Co-founder of NewForge, said. “Nobody wants to recreate work instructions.” 

“If you ask somebody that’s on the manufacturing floor… if you could have anything when it comes to work instructions, what would you want?”

People would tell you they want them to instantly POOF be created, Ortiz explained. “So that’s basically what we’re adding,” Ortiz said, referring to their new AI feature, ExpertAI. 

ExpertAI is a new feature for NewForge’s comprehensive knowledge-sharing platform, NewForge Knowledge Place.

The generative AI tool not only provides quick troubleshooting answers but also creates work instructions for manufacturers. It eliminates the need for someone to take hours out of their day to recreate their processes into AR work instructions.  

ExpertAI is one-way users can get instant help on Knowledge Place, but not the only way.  Knowledge Place also provides a repository of machinery experts that users can schedule an appointment with and get instant help right when they need it.

How does ExpertAI work?

In simple terms, ExpertAI works similarly to ChatGPT. Except all its knowledge is surrounding equipment maintenance. A user simply writes in a question or request and the system responds.

For example, you could ask ExpertAI to help you troubleshoot your CNC machine or prompt it to create inspection instructions you could follow on your phone or smart glasses.

People usually have two main questions about ExpertAI: Where does the information come from? How do you keep things accurate?

To answer both, ExpertAI gathers information and learns from its users. Through NewForge’s “Feed the AI” feature, professionals can insert manuals, pictures, or any other form of media that the AI can then use to learn from.

One extremely useful feature is that ExpertAI can also learn from support calls. We have customers with all these previously recorded live calls that have the answers in them that are just going to waste, Ortiz said. Recorded calls are simply transcribed into written words that the AI can pull information from.

Users always have the option to give ExpertAI feedback on the responses it gives them.

For example, if a user were to prompt it for a set of instructions for calibrating a machine and step 4 wasn’t right, the user can let ExpertAI know to adjust that step.

From then on, the system knows that it needs to improve in that area and works to solve the issue or alert staff to let them adjust.

Is AI Taking my Job?

The short answer, No.  

When looking at ExpertAI in the manufacturing, logistics, and equipment maintenance fields, it addresses gaps that desperately need to be filled. Not to take away work that’s going to be missed.  

In these industries, there are just not enough people with the time or skills to create instructions, organize manuals, or do any of the other tasks that are essentially just to give other people the knowledge they need.

In addition, enterprises that use Knowledge Place (and ExpertAI in particular) for customer success, have more time to help more customers. Instead of spending an hour on a call for a simple question, customers can get instant feedback from the AI, also increasing their satisfaction rates. 

When it comes to machine maintenance and repairs, sometimes, you just need to talk to another person. NewForge looks to use ExpertAI as its first line of defense against equipment downtime, not its only line of defense.

Knowledge Place also allows you to find experts in specific machinery and book an appointment to get help. These experts are then paid for their time and effort through the platform.

NewForge Knowledge Place is designed to be the knowledge tool that has all the help you need in one place.

What’s the Future of AI & ExpertAI?

The future of AI is dynamic with promises of changes in our society, economy, and technology. As it continues to find a place in our society, it’s important to find ways that it can be used to solve long-term issues and pain points.

NewForge has developed a way to implement AI in industries that are in desperate need of assistance.

As it currently stands, ExpertAI is in the development stage on Knowledge Place, but it should be ready for the public in early March according to Ortiz.

In the meantime, other features are ready to be used on the Beta of Knowledge Place. NewForge is currently seeking new users to join the forefront of the maintenance revolution.

To learn more about NewForge Knowledge Place or its ExpertAI feature check out the site or reach out to the NewForge team at [email protected] 

The post Artificial Intelligence: New Solution to an Old Problem first appeared on NewForge Tech.

AR software is a powerful tool for industries looking to fight back against the ever-growing lack of resources. And while it can be used on almost any smart device, smart glasses are the number one choice for any hands-on industry.  

How are smart glasses changing the game?  

You’re Hands-Free!  

While we love smartphones and tablets for being an easy and convenient way to get information, they’re always going to be hands-on.   

Smart glasses introduce an even simpler way of receiving information.   

They allow for a screen to sit in your line of view. That combined with voice-activated software means that you’re getting all the benefits of a tablet or phone without ever having to shift your focus.   

Instead of stopping what you’re doing to fumble with your phone, you’re hands-free to complete the task at hand.   

But what does hands-free mean to me?  

Being hands-free brings its own set of benefits, which can be simplified into the 3 S’s:  

Safety  

When wearing smart glasses correctly, the view screen is used like a rear-view mirror. Users keep their heads up focusing on the task at hand. Only glancing at their view screen to gather the information they need. This keeps a user more aware of their surroundings than other ways of getting information.  

Many smart glasses are also designed with the frontline environment in mind. Most devices are built ruggedized and allow users to wear personal protective equipment (PPE) with them.  

Simplicity   

Smart glasses make things easy and simple for the end user. Instead of fumbling with a printed set of instructions, now their instructions are in their line of view. And vocal commands are used to easily continue through the steps.

A common misconception about new technology is that it’s difficult for new users. 

However, the vocal commands of smart glasses prove to be very intuitive. We find that most people get used to wearing a device within an hour or less. 

Speed 

Enhanced speed is another benefit of using smart glasses. Getting direct instructions in your line of view takes away the guesswork of “What do I do next?” Meaning time is spent more productively.   

For example, one of our customers brought their task completion time down by 41% after introducing smart glasses.  

Not only is the speed of getting tasks done enhanced but so is the speed of training. Normally, training new employees can take weeks. But with the intuitive learn-by-doing approach smart glasses provides, that time gets cut down exponentially.   

Bridging the skills gap!

We all know that resources are dwindling. There’s less time, people, and skills in the world right now. Skilled laborers are retiring at an alarming rate and their years of expert knowledge are going with them.   

How can we bridge the skills gap between the person with years of industry knowledge that’s leaving the workplace and the person just starting out?  

The answer is smart glasses. Smart glasses allow for the easy transfer of knowledge in an effective way.   

When an expert wears a pair, their processes can be recorded and documented, and then used to create instructions that others can follow.   

Instead of getting an expert to sit down and write out their processes, they can take pictures, videos, or notes while doing their task. You no longer have to rely on someone’s memory or handwritten notes when creating instructions.   

Smart glasses mean more effective training.  

Another issue has arisen from the lack of industry resources: training. Many people are left asking: how can you effectively and quickly train with such a high turnover rate?   

The solution is, once again, smart glasses. Smart glasses allow your trainers to spend less time devoted to training and give your workforce being trained a more interactive and inclusive learning experience.   

Smart glasses uniquely allow for a guided learn-by-doing approach. The hands-free nature means that people can do a task while, at the same time, being taken through step-by-step instructions.   

Instead of helping one person at a time, trainers can remotely monitor all the people they’re training at the same time. Then give extra help where it’s needed. Trainers can use their time more effectively.

What also makes training with smart glasses unique is the digital nature of the instructions. Digital workflows are more interactive and inclusive than other training options.   

Voice control and interactive workflow elements, like checklists, keep users engaged in their tasks. Thanks to their digital nature, workflows can also be quickly changed and customized. For example, if your workforce mostly speaks Spanish, a digital workflow can easily be translated to accommodate your needs.   

Introducing a whole new world of maintenance   

Maintenance has become a struggle for many industries. There are fewer people with expert knowledge to help when things go wrong.   

Not only that, but maintenance is a hassle. Having to get vendors to travel to you, waiting on parts, or being put on a waitlist all means wasted time and lost money.   

But smart glasses allow for a new approach to maintenance. They let expert help be there without physically being there.   

For example, if you have a robot arm go down mid-shift, a worker can put on a pair of smart glasses and use them to call your vendor in a different country. The vendor can see what the worker sees through the camera and give remote help right away.  

No more waiting around or paying extreme fees to get someone to travel to you.   

Traditional video calls on smartphones and tablets can have a similar effect; however, they aren’t specialized to the industry like many smart glasses and their software are.   

Many times, when getting help over a video call, you have to set down whatever device you’re taking the call on to fix the issue. The other person on the line can no longer see what you’re doing thus defeating the whole point of having a video call.  

But when you’re hands-free taking the call, that never happens. The person on the other line can watch what you’re doing the entire time.   

However, getting help over a traditional video call can still be hard. You get a lot of “Wait, what?”, “It’s too dark”, and “Where?”   

Specialized software, designed for smart glasses with the frontline in mind, has taken away all those typical issues you get.   

Our software, NewForge Knowledge Place, gives you valuable tools for calls. Like the ability to remotely turn on the flashlight of the device, give a hazard warning, and take screenshots of what the camera sees. Frontline lets you make annotations on the screen, so the other party sees what’s most important. With software like this, you can also pull up schematics, manuals, and PDFs. Making, “What are you talking about?” A question of the past.  

Smart glasses and their specialized software provide clarity to maintenance in ways other video calls just can’t. Experts can provide direct help at any time from anywhere, saving you time and money.   

Why Smart glasses?  

So, when we get asked, “Why smart glasses?” We could give you an exhaustive list of the benefits they’re bringing to the table. But the short answer is they bring clarity, speed, and directness to industries in dire need of it, helping to solve an ever-growing lack of time, people, and skills. (And save you money, on top of that.)

The post Smart Glasses: The Solution You’ve Been Looking For first appeared on NewForge Tech.

What is the Skills Gap?

A skills gap occurs when there is a mismatch between what employers need in terms of skills and what job seekers bring to the table. For instance, many employers need workers who are proficient in technology but struggle to find such individuals. This mismatch can be attributed to many factors, including rapidly evolving industry demands, changing job requirements, and the retirement of experienced workers. The most significant consequence of this gap is difficulty in filling job vacancies, which can be detrimental to the economy.

Bridging the Skills Gap: Understanding the Factors That Cause It

The manufacturing skills gap is a growing concern and it is important to understand the factors that contribute to it. Here are the top three causes of the skills gap.

Worker Retirement

One of the leading causes of the manufacturing industry skills gap is the retirement of skilled workers. Many baby boomers who have been working in the manufacturing industry for decades are now retiring, and they take with them years of valuable knowledge and experience. These retirements leave a void in the existing workforce as younger generations are not filling those positions at the same rate.

In order to combat this issue, employers can develop apprentice programs that give younger workers the opportunity to learn from experienced workers and gain the necessary skills for the job.

Challenges With Traditional Training Methods

Another contributing factor to the skills gap is the inadequacy of traditional training methods. Today, workers cannot afford to take extended periods of time off of work to be trained. The traditional “classroom-style” training is no longer practical or effective. Employers need to develop new and innovative on-the-job training methods that can be easily incorporated into the manufacturing workforce. This can be achieved through online learning platforms, mobile apps, and interactive training modules.

Perceptions Related to the Manufacturing Industry

Lastly, many people inaccurately associate manufacturing jobs with low-paying and unskilled work. However, the reality is that today’s manufacturing jobs are high-tech, require a great deal of skill and knowledge, and pay well. It is crucial to change these perceptions and make more people aware of the benefits of working in the manufacturing industry. Employers can do this by offering tours of their facilities, participating in career fairs and events, and offering internships and apprenticeship programs.

Exploring the Top 4 Ways Companies are Using AI and AR to Address Operational Needs and the Skills Gap

The use of cutting-edge technology, such as AI and AR, is transforming the way businesses operate across different sectors. Companies are leveraging these tools to drive efficiency, enhance productivity, and offer an enhanced customer experience. Here are top 4 ways in which companies are using AI and AR to revolutionize their operations.

Assembly

The adoption of AI and AR technology is streamlining the assembly processes in manufacturing facilities. The use of smart glasses and head-mounted displays has made it possible for workers to receive instructions on the assembly line, allowing them to complete tasks with precision and speed. This technology is also reducing the instances of errors, which can often lead to costly delays and even damage to the product. Moreover, the use of AI algorithms is enabling companies to optimize assembly line production, creating a more efficient and effective process.

Inspection

Companies are using AI and AR technology to improve inspection processes, particularly those in manufacturing facilities and construction sites. The use of portable devices, such as tablets and smartphones, equipped with AI-enabled applications, can help workers perform inspections with a higher level of accuracy. These applications are capable of identifying defects, measuring tolerances, and conducting quality checks.

Furthermore, the use of AR technology supports visualization, allowing inspectors to overlay digital instructions and reference materials directly on-site and simplify complicated inspection processes. This removes ambiguity and problems with communication, reduces errors, and speeds up the inspection process.

Remote Support

AI and AR are empowering companies to offer fast and efficient support, even in remote areas. By using AR-enabled mobile devices and head-mounted displays, companies are able to offer remote assistance to workers in the field, enabling them to have digital overlays and real-time visual assistance. This technology makes it possible for field workers to receive expert assistance, irrespective of their location, reducing downtime for the product or workflow systems. For example, Verizon uses smart glasses to increase accuracy and decrease time on site.

Finally, Industries like utilities, oil and gas, and renewable energy are significantly enhancing fieldwork support and experience by leveraging this technology.

Training

AI and AR have revolutionized the way companies conduct staff training sessions across industries. The use of AR-enabled applications provides existing employees with immersive training experiences, enabling them to acquire skills with more efficiency and precision. The technology provides a platform for employees to interact with virtual objects and simulate real-life scenarios. The incorporation of AI algorithms into the training process generates a highly adaptive system that can cater to the individual learning pace. The use of such technologies is also capable of reducing the overall training time, ultimately driving cost savings for the company.

How NewForge helps the manufacturing industry

NewForge Knowledge Place is a revolutionary new online marketplace that bridges the gap between industries in need of specialized knowledge and experts with that knowledge using the power of AR, AI, and smart glasses.

How does it work?

End users simply create an account and search through a digital database of experts in their field. They can then schedule a call with an expert for remote help anywhere in the world, in real-time. 

Using the unique AR software for calls, experts can not only see the issue but give clear and concise remote help.

NewForge Knowledge Place also provides Expert AI, a powerful generative AI tool that allows users to get quick troubleshooting answers and easily generate work instructions. NewForge Knowledge Place brings industries the expertise they need when they need it, reducing their downtime, and increasing their ROI.

What sets NewForge Knowledge Place apart from other solutions?

NewForge Knowledge Place is set apart from other maintenance solutions by its unique AR approach. Remote assistance using AR allows an expert to provide help without physically being there. 

Many industries turn to video calls on smartphones and tablets for remote assistance; however, their software and hardware aren’t specialized to the industry like smart glasses and NewForge Knowledge Place’s unique software. 

Smart glasses allow users to take calls hands-free, meaning the person on the other line can see what you’re doing the entire time. The camera sits in line with a user’s eyes, giving the call a virtual over-the-shoulder experience. No more setting down a phone during a call or having a camera point in the wrong direction. 

On top of that, NewForge Knowledge Place’s specialized software makes getting help clear and direct.

Bühler Case Study

The Bühler Group, a global supply chain company, successfully implemented the use of AI and Augmented Reality technology to address their skills gap. The results showed that they experienced many benefits such as an increase in efficiency by 35%, savings of up to $30k per day, a reduction in travel expenses by 55%, and customer satisfaction levels increased by 22%. This implementation has allowed Bühler to utilize the potential of AI and AR technology to bridge their skills gap, benefitting the company as a whole.

By leveraging AI and AR, manufacturers can provide more effective training and development opportunities for current and future employees while minimizing disruption to operations. Ultimately, this could result in improved product quality, better customer experiences, and increased productivity. With the right implementation strategies, AI and AR can be powerful weapons in closing the skills gap and helping manufacturing companies move into the future.

Do you want to learn more about the benefits of AI and AR in the manufacturing industry? Contact one of our specialists today!

The post How Manufacturing Companies Are Using AI And Augmented Reality to Address the Skills Gap first appeared on NewForge Tech.

Advancements in Automation and Optimization Using AI and AR

In recent years, the manufacturing industry has seen a surge in advancements in automation and optimization using AI and AR technologies. These tools provide an excellent level of accuracy and productivity for companies looking to stay ahead of their competitors. Let’s take a look at some of the trends we can expect to see in 2024 that will shape the future of manufacturing.

1. Automation in Production Processes

The implementation of machine learning algorithms is transforming the way manufacturing plants operate. The creation of smart factories, which integrate AI technologies, will automate the production process and improve its accuracy and predictability. Automation enhances the manufacturing process by reducing human error, increasing efficiency, and reducing production costs.

2. Predictive Maintenance Using AI

Real-time data analytics for proactive maintenance is now possible with the utilization of AI. Predictive maintenance predicts equipment failures before they happen, saving time and money, and improving overall equipment effectiveness (OEE). Maintenance personnel are constantly looking for ways to reduce maintenance costs, increase equipment reliability, and minimize downtime. AI technologies further these goals by acting as a watchdog and spotting issues before they evolve into larger problems, thereby reducing downtime and costs.

3. Quality Control Enhancement With AI

AI-powered visual inspection systems are helping to reduce errors and defects in manufacturing. The systems use machine learning algorithms to identify and categorize defects, such as surface scarring, marks, texture problems, and size variations. With these systems in place, manufacturers can detect quality issues in real time, improving the overall quality of the products. This helps manufacturing companies save money by reducing the number of product recalls and broken products.

4. AI-driven Supply Chain Optimization

Demand forecasting and inventory management are critical components of supply chain management, driving business performance. AI algorithms can now identify patterns in sales data to predict demand, configure inventory levels, and manage the supply chain. Using AI reduces supply chain issues, improves efficiency, and reduces time and costs associated with managing the supply chain.

5. Remote Collaboration and Training Using AR

The future of training and collaboration among employees in the manufacturing sector has never been more accessible. AR makes it possible to train employees remotely and interactively. With AR, employees can learn new skills, protocols, and practices while performing the task, increasing speed and efficiency. .Similarly, AR will enable remote troubleshooting, freeing up experts from having to travel to a site to examine an issue. This feature will be essential in reducing downtime and increasing productivity.

6. AR-assisted Maintenance and Repair

AR is expected to significantly impact manufacturing operations. Future manufacturing workers will be equipped with AR-powered head-mounted displays, guiding them through difficult maintenance procedures visually and interactively. With AR, workers can access real-time overlays of instructions and guides, making the repair process more efficient and less time-consuming. Additionally, AR-assisted maintenance enables hands-free operation which improves productivity and helps to prevent accidents.

7. AR-powered Product Prototyping and Design

AR promises to change the way products are designed and prototyped. It will enable engineers and designers to visualize and test prototypes virtually before any physical model is created. This technology will streamline the product development process, reducing lead times, costs, and potential errors. With AR-powered 3D modeling and visualization, engineers can collaborate more effectively, leading to improved product design and manufacturing processes.

8. Enhanced Customer Experiences With AR

AR is expected to change the manner in which customers interact with products. Customers will be able to experience products in virtual and interactive environments, improving customer engagement and satisfaction levels. AR will enable personalized shopping experiences, where customers can virtually interact with products before making a purchase decision.

The Power of Integration: How AI and AR are Revolutionizing Manufacturing

Manufacturing processes are undergoing significant transformations, thanks to the advent of AI and AR technologies. AI has revolutionized the way manufacturers handle data, while AR has transformed the way they visualize and attend to production processes. Here’s a look at what the manufacturing industry trends related to AI and AR offer in terms of benefits and opportunities.

Synergy Between AI and AR Technologies

Artificial Intelligence and Augmented Reality are two distinct concepts that, when integrated, unlock a wide range of benefits in manufacturing. AI is a digital technology that involves training computers to perform human-like tasks. AR is a visual technology that adds digital information to a user’s real-world environment. Therefore, the integration of these two technologies results in intelligent, real-time decision-making systems that deliver actionable insights, support long-term planning, and create new ways for humans to interact with machines.

Collaborative Robots (Cobots) Incorporating AI and AR Technologies

As part of the fourth industrial revolution, AI and AR are increasingly being used to create cobots, or collaborative robots, that can work alongside humans. These robots are equipped with advanced AI algorithms and sensors that enable them to interact with their environment, recognize objects, interpret human gestures, and learn from their own experiences.

The integration of AI and AR technologies into these cobots allows for real-time data collection, enabling the robot to make decisions quickly and accurately. Additionally, AR can be used to provide visual instructions to cobots for assembly and maintenance tasks. This helps reduce downtime and enhances accuracy in production processes.

What Are the Benefits of Combined AI and AR Technologies in Manufacturing?

The integration of AI and AR technologies in the manufacturing sector offers a number of benefits, such as improved efficiency and productivity, enhanced safety and reduced errors, cost savings, and waste reduction. Let’s take a closer look:

1. Improved efficiency and productivity: By combining AI and AR technologies, manufacturers can reduce production times and costs while enhancing the accuracy of production processes. This technology combination also increases communication between machines and workers, making it possible to respond quickly to changes in demand or unexpected problems.
2. Enhanced safety and reduced errors: The integration of AI and AR technologies enables machines to detect potential risks, reducing the chance of accidents or serious incidents. Additionally, by providing workers with real-time guidance and information, AR reduces human errors and increases production accuracy.
3. Cost savings and waste reduction: The introduction of AI-powered systems in manufacturing helps to reduce costs associated with manufacturing workforce, materials, energy consumption, and maintenance. By streamlining production processes and eliminating manual labor, companies can save money on wages and reduce waste.

Navigating the Challenges and Considerations When Adopting AI and AR in Manufacturing

Like with any other technology, adopting AI and AR comes with its own set of challenges and considerations. Let’s explore some of the common challenges that manufacturers often face when adopting these technologies, and what measures businesses can take to navigate them successfully.

Data Security and Privacy Concerns

The fear of confidential data being breached creates a heightened sense of risk. Manufacturers must understand the vulnerabilities that their manufacturing process might have and implement the right measures to ensure that their data is secured. These might include encrypting data before it’s stored or transferred, and implementing multi-factor authentication protocols to secure access to sensitive data.

Workforce Training and Skill Development

AI and AR require staff to have the necessary skills to operate the technology efficiently. This has created a skills gap and a need for workers to receive on-the-job AI and AR training. Manufacturers must invest in upskilling their workers to ensure that they’re kept up-to-date with technological advancements so that they can perform their tasks efficiently. This can be achieved through regular training on new technologies and skills development programs that integrate AI and AR usage into the team’s work routines.

Ethical Implications of AI and AR in Manufacturing

As AI and AR penetrate manufacturing processes, there are ethical implications that businesses must consider. A good example of this is the question of “worker replacement” with AI and AR. This calls for ethical considerations by businesses so that they don’t sideline their employees from the manufacturing process. Manufacturers should ensure that their employees’ responsibilities and working environment are not compromised by deploying AI and AR to perform duties previously done by humans.

AI and AR are making their presence in the manufacturing industries. By leveraging these technologies, manufacturers can benefit from improved efficiency and productivity, enhanced safety and reduced errors, cost savings, and waste reduction. Although there are challenges that come with adoption such as data security concerns and workforce training needs, by proactively addressing such issues businesses can remain competitive in the manufacturing industry and continue to reap the rewards of AI and AR technologies. With these main points in mind, businesses can confidently navigate through the evolving trends of AI and AR in manufacturing for 2024.

Do you want to learn more about the benefits of AI and AR in the manufacturing industry? Contact one of our specialists today!

The post Innovation In Manufacturing: Trends For 2024 first appeared on NewForge Tech.

The ongoing shortage of skilled workers and the growing complexity of machinery have only made the issue worse.  

But what if there was a solution that could bring you the machinery knowledge you need, streamlining your operations rather than adding to your workload? 

NewForge, a leader in augmented reality (AR) and smart glass solutions in manufacturing and logistics, is publicly launching the beta of their new platform, NewForge Knowledge Place.  

Through the combined power of artificial intelligence and augmented reality, NewForge Knowledge Place is revolutionizing equipment maintenance, delivering instant on-demand knowledge, reducing downtime and increasing ROI.  

What is NewForge Knowledge Place?

NewForge Knowledge Place is the revolutionary new online platform that bridges the gap between equipment questions and expert answers using the power of AI and AR.  

Think of it as the central hub for all your equipment maintenance questions with powerful avenues for accessing instant expert knowledge.  

Knowledge Place provides ExpertAI, the powerful tool that uses generative AI to give instant help. Not only does ExpertAI provide quick troubleshooting answers, but it also creates customized work instructions that capture and streamline processes. 

Users can also search through Knowledge Place’s digital database of experts and schedule a call with them to receive remote help in real time. Through Knowledge Place’s AR software, experts can not only see the issue but also give clear and concise assistance. 

How does it work?

ExpertAI

ExpertAI, the cutting-edge feature within Knowledge Place, empowers users with the instant, on-demand knowledge they need to tackle their equipment challenges. Through the power of artificial intelligence, ExpertAI streamlines troubleshooting and the work instruction creation process.  

ExpertAI operates much like chatting with an AI assistant; you prompt it with your equipment-related questions or needs, and it generates tailored solutions for you.   

While these could be simple answers to troubleshooting questions, what sets ExpertAI apart is its ability to generate comprehensive and detailed work instructions that can be sent to smartglasses or any other mobile device.  

This gives your workforce on-the-go step-by-step guides to their operations.  

ExpertAI transforms complex SOPs, manuals, and guides into something anyone can use. 

When combined with the power of AR and smartglasses, these AI-generated instructions are used in heads-up displays, letting users get all their processes hands-free. Hands-free instructions equate to increased productivity and a reduction in error and downtime.  

Prior to ExpertAI, transforming knowledge into AR work instructions was a manual effort that took time that many people just don’t have. Now it’s a simple process, giving anyone the ability to tap into the power of AR.  

ExpertAI is more than just a tool, it’s a game-changer for industries seeking greater efficiency and productivity.  

Remote Support

NewForge Knowledge Place comes equipped with a database of equipment experts that users can easily book time with and get remote help from anywhere at any time.  

Instead of waiting for an expert or paying extreme fees to get them to travel to you, Knowledge Place lets you get the help you need to get back up and running instantly.  

NewForge Knowledge Place is set apart from other maintenance solutions by its unique AR approach. 

Many industries turn to video calls on smartphones and tablets for remote assistance; however, their software and hardware aren’t specialized to the industry like NewForge Knowledge Place and smartglasses are.  

Smart glasses allow users to take calls hands-free, meaning the person on the other line can see what you’re doing the entire time. The camera sits in line with a user’s eyes, giving the call a virtual over-the-shoulder experience. No more setting down a phone during a call or having a camera point in the wrong direction.  

On top of that, NewForge Knowledge Place makes getting help clear and direct with specialized software features for calls. 

Specialized Calling Features include the ability to: 

• Take screenshots 
• Make and share annotations on what the camera is looking at 
• Share your screen in someone’s line of sight 
• Remotely control the camera’s flash, zoom, and other features 
• Automatically generate service reports based on the call 

The combination of NewForge Knowledge Place and smartglasses provides clarity to maintenance personnel in ways other solutions fall short of. Experts can provide direct help at anytime from anywhere, saving you time and money.    

A New Solution to a Persistent Problem

NewForge Knowledge Place is ushering in a new era for equipment maintenance. By blending AI and AR technology, NewForge is providing a seamless and efficient solution to one of manufacturing’s most persistent problems.  

Head to https://newforge.pro to sign up and embrace the future of equipment maintenance.  

Ready to be a part of the solution? Join NewForge Knowledge Place as an expert, share your valuable insights with others, and get paid for your time! 

For further information, contact the NewForge team at info@newforgetech.com 

The post NewForge Knowledge Place: The New Face of Equipment Maintenance first appeared on NewForge Tech.

A brief overview of the manufacturing industry and its current challenges

The manufacturing industry is all about creating things, from simple everyday items to complex machinery and equipment. In a world that is constantly changing and advancing, the industry is faced with its own set of challenges. For starters, there’s an ever-growing gap in resources including time, people, and skills. Skilled workers are retiring at a higher rate than ever and taking their years of knowledge with them. 

Additionally, the workforce in this industry requires specialized training for many positions, and companies face a constant struggle to recruit and retain skilled workers. What’s more, with the advancement of technology, there is a constant need for increased security and compliance.

How NewForge is a solution to these challenges

NewForge offers a comprehensive solution designed to help businesses in the manufacturing industry overcome challenges by providing remote assistance from experts, leveraging augmented reality, connecting them with top-tier experts, and offering pre-made work instructions and help via AI. It is a customizable and secure solution, ensuring that users receive high-quality support while keeping their data safe.

Challenge 1: Lack of expertise and equipment knowledge

The manufacturing industry faces a lack of expertise and equipment knowledge. This can lead to prolonged downtime, reduced equipment utilization, inadequate preventative maintenance practices, and safety risks that all have negative impacts on efficiency, performance, and profitability.

How NewForge addresses the challenge

NewForge helps manufacturers overcome these challenges by providing them with access to a network of top-tier experts, real-time remote assistance through live support, AI-generated work instructions, and augmented reality and expert AI for on-demand support.

Access to a network of top-tier experts in various equipment types

NewForge connects businesses  to elite professionals in various equipment types. Our carefully selected experts make up the top 3% of their professions, providing specialized guidance and support for each company’s individual requirements. With NewForge, companies have access to an extensive network of experienced professionals all working to help them with their manufacturing industry challenges.

Real-time remote assistance through live calls and work instructions

NewForge enables manufacturing businesses to receive real-time remote assistance from experts. Technicians can connect with experienced professionals via live calls and, with the use of smartglasses, get guided through troubleshooting processes, as well as have their questions answered.

Step-by-step instructions, generated for equipment maintenance and repair through NewForge’s Expert AI, allows technicians to address issues quickly and reduce equipment downtime. Technicians simply prompt the AI with a question and it does the work for them, scouring through crowd-sourced databases to find a solution in an instant.

Challenge 2: Equipment downtime and maintenance issues

When equipment malfunctions or requires maintenance, the downtime required to address these issues can result in idle production lines, reduced output, and missed deadlines. This, in turn, can increase costs and affect overall business profitability.

How NewForge helps in reducing downtime and improving maintenance

NewForge Knowledge Place is an innovative platform designed to help manufacturing operations reduce downtime and improve maintenance. Businesses have access to technical support from experts, regardless of location; receive real-time guidance during troubleshooting and maintenance. Let’s look at each element in more detail.

Immediate access to technical support from experts regardless of location

With remote assistance sessions available for scheduling, businesses can get real-time support and advice quickly without having to wait for an on-site technician to arrive. This decreases downtime and helps ensure that problems are resolved in a timely manner.

Faster problem resolution through real-time support and guidance

Manufacturers can ensure their equipment remains in good working order with real-time support and guidance. Through live calls and using AR smartglasses, experts are available to remotely assess the situation, provide step-by-step instructions, and help technicians identify and solve problems quickly.

This access to expert knowledge allows businesses to reduce downtime and get their machinery back up and running smoothly.

Challenge 3: Cost optimization and efficiency improvement

Cost optimization and efficiency improvement can be a challenge for manufacturers due to high overhead costs, a complex production process, and having to frequently adjust processes in order to remain competitive. Supply chain management, inventory management, and other cost-saving strategies are essential to optimize efficiency and improve the bottom line.

How NewForge contributes to cost reduction and efficiency improvement

By leveraging the comprehensive tools NewForge provides, companies can streamline operations and achieve greater productivity. Let’s take a look at 3 ways NewForge can help.

Reduced travel costs by reducing the need for on-site technicians

By utilizing NewForge’s remote support capabilities, manufacturers can drastically reduce travel expenses associated with having technicians travel on-site for maintenance and troubleshooting. This reduces the need to bring in outside experts that may incur additional costs and helps save money while still providing access to knowledgeable guidance and help remotely. All of this contributes to improved cost efficiency without compromising quality.

Increased uptime through faster problem resolution and expert support

NewForge enables rapid problem resolution with the help of expert support. Equipment issues can be quickly addressed. This helps businesses ensure greater uptime, allowing for improved productivity, avoiding production delays, and increasing output. With NewForge’s real-time support platform with access to experienced professionals, manufacturing operations can remain at peak performance.

Customizable solutions to fit specific business needs and integrate with existing systems

NewForge also offers customizable enterprise level solutions, allowing businesses in the manufacturing industry to tailor it to their unique needs. This helps ensure seamless integration with existing systems. As a result, operations remain efficient and effective.

Challenge 4: Security and compliance

Manufacturers must take steps to ensure their security and compliance with industry regulations in order to protect sensitive data, and operations from cyberattacks, and prevent financial losses, reputational damage, and legal consequences.

How NewForge ensures security and compliance

NewForge is committed to protecting customer data and adhering to industry regulations. To ensure the security and compliance of its platform, NewForge employs robust security measures including data encryption, access controls, regular security audits, and adherence to ISO 27001 and GDPR standards. Here is how NewForge helps its customers remain secure and compliant.

Data encryption and access controls to protect sensitive information

NewForge takes data security seriously. We use data encryption during transmission and storage, ensuring customer data and communication is kept safe from unauthorized access. Access controls are also in place to restrict confidential data only to those with the proper authorization, minimizing the risk of any breaches.

Regular security audits and adherence to industry standards

NewForge conducts regular audits. These assessments help detect potential vulnerabilities and ensure that the platform’s safeguards are effective and current with industry best practices. By adhering to these standards, NewForge proactively mitigates risks and remains up-to-date with ever-evolving security requirements.

Compliance with regulations such as ISO 27001 and GDPR

NewForge is dedicated to meeting industry regulations and standards, such as ISO 27001 and GDPR. We demonstrate our commitment to protecting customer data by aligning with ISO 27001, the international benchmark for information security management systems. Customers can trust us to process and manage all personal data in accordance with the General Data Protection Regulation (GDPR).

The manufacturing industry is facing a number of challenges that can impede progress and profitability. NewForge provides a comprehensive platform that can help businesses address these issues, from delays and increasing output to security and compliance.

The post Top Manufacturing Industry Challenges & How NewForge Helps first appeared on NewForge Tech.